definition for: #CCM
2 Definitions for Hashtag #CCM
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Customer Conversation Management (#CCM) - coined by Dr. Manuel Breschi, CCM is a new industry trend that emphasizes the decentralization of the interactions with consumers empowered by increased accessibility to information across multiple digital channels, as opposed to the classic Customer Relationship Management paradigm.
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Reverend Dr. Claudette A. Copeland is the founder of Claudette Copeland Ministries, a national empowerment group for women.
